DFS Group is on a mission to transform the logistics industry and empower businesses to thrive in a rapidly changing world. As one of the leading custom clearing companies across Southern Africa operating in six countries (Botswana, South Africa, Zambia, Namibia, Tanzania and Zimbabwe) we seek to reshaping the way logistics operations are managed, streamlining processes, and driving efficiency.

What sets us apart is our unwavering commitment to collaboration and partnership. We believe in the power of the collective and the strength that comes from working together. By fostering alliances with truckers of all sizes and allied partners, we create a supportive ecosystem where knowledge is shared, ideas are nurtured, and growth is accelerated. Together, we can make a real difference in the logistics landscape.

Seamless efforts of building our footprint are in line with our commitment of making our Global Reach vision alive. Our services are designed for further growth and refinement as we continuously push the boundaries in determining the best possible strategies and technology necessary to make our client experience dynamic and always exceptional.

Our combined knowledge and experience give our management team additional insight into each customer’s logistical challenges and identify opportunities to curb or cater for those challenges and explore the possible opportunities. With over 50 years combined experience that our management team shares, our company is aligned with business values that caters for a community diversity, i.e. social backgrounds, ethnic groups and industry expertise.

This diversity ensures that we have in-house staff representing all primary disciplines in the Supply Chain Management business giving us more leverage and confidence in dealing with day-to-day client requirements. As a professional company we understand that each client’s logistic needs are distinct and therefore we provide customized / tailor-made service that are specifically crafted to cater for each client’s needs.

OUR MISSION

To meet our customers’ demands for a personal and professional service by offering innovative supply chain solutions for global sea, air, and road customs clearance.

OUR VISION

At DFS Group, our vision is highly goal-oriented which clearly ascertains our target and how we are achieving it. With an objective of being a freight company with global reach, we proactively and constantly look for new possibilities.

COOPERATE VALUES

LEADERSHIP

We believe that leadership is a team effort built upon the mutual respect and fair treatment of employees, customers, and suppliers along with strong community relationships, all developed through honesty and accountability. By demonstrating integrity, humility, and trustworthiness our companies stand apart from our peers and make positive impacts in our communities. Everyone in the organization has the opportunity to lead by example: showing respect in all interactions, taking responsibility for their own actions, inspiring trust through honesty, and contributing to the success of our company.

PEOPLE

We have a personal and professional commitment to protecting the health and safety of our employees, customers, suppliers, service providers and the people in the communities in which we operate. Reliance believes that one person can make a difference, but that ongoing success requires a diverse team of dedicated people and companies working together to make a significant difference. Both the individual and combined strengths of our Family of Companies make Reliance the industry leader.

CUSTOMER FOCUSED

Our aim is to deliver value to our customers by providing the highest service levels possible. We deliver what we promise when we promise it, while always striving to improve and exceed customer expectations. We strive to always be flexible and agile in servicing our customers’ needs.

ACCOUNTABILITY

We take responsibility for individual and team actions, decisions and results by establishing clear plans and goals and measure our progress against them We maintain our unique company culture and core values despite external pressures.

INTEGRITY

We expect our employees to conduct themselves with honesty and integrity in all of their dealings with customers, suppliers, service providers, and the people in the communities in which we operate. Practicing the highest standards of ethical behavior in all our lines of work and maintaining credibility by making certain that our actions consistently match our words.

PARTNERSHIP

Success is grounded in loyal and trusting partnerships with our customers, suppliers, and communities. Building and maintaining strong relationships is critical to the way we operate and it is our goal to always develop and respect collaborative partnerships. Partnership means being committed to fair and trustworthy relationships with our customers, suppliers, and communities so they may be the best they can be.